Terms and Conditions

PLEASE READ THESE CONDITIONS CAREFULLY.

Bookings.

All treatments must be pre paid in full prior to appointment. Any treatment cancelled within 24 hours will be charged at 50% and any treatment cancelled within 12 hours will be charged at 100%.

Brochure and Website accuracy.

We have taken care to ensure the accuracy at the time of publication of our brochures and continuously with the website, however information and prices may have changed by the time you purchase. There may be small differences between the actual holiday homes and facilities and its description, as we are always looking for ways to make improvements. We will use our best endeavour to notify you of any changes to, or inaccuracies in any information contained in our brochure or on our website as soon as reasonably practicable after we become aware of that change or inaccuracy.

Activities and facilities.

We reserves the right to alter or withdraw amenities or facilities or any activities without prior notice where reasonably necessary due to repairs, maintenance, weather conditions and circumstance beyond its control.

Swimming Pools – Lifeguards and pool rules are there for customers safety and must be adhered to. Age restrictions apply in all our swimming pools and gyms for children under 16.

Fishing – A National rod licence is required for anyone over 12 who wishes to coarse fish in England and Wales. These can be purchased from a post office.

Data Protection Policy

We will not pass any information onto any person not responsible for part of your sale. This applies to any sensitive information that you give us such as details of any disabilities. In making enquiries or purchasing a holiday home you consent to this information being passed on to the relevant person.

Your data controller is: Haulfryn Group Limited.

You are entitled to a copy of your information held by us. If you would like to see this please contact us.

Cookies

Cookies are used by this website in order to gather statistics, which then go on to help us improve the website and offer a better service. By using this website you are consenting to the use of cookies. Cookies do not store any personal or identifying information about you. These may be controlled by adjusting your browser settings.

Marketing

We will hold your information, where collected by us, and may use it to provide you with special offer information. If you do not wish to receive such approaches in the future, please contact us. We will not pass your information on to any third parties for marketing use without your permission. Please be assured that we will not pass your details on to any third party.

The Warren Spa Terms and Conditions

Should you need to cancel your booking we require a minimum of 48 hours notice prior to your arrival date to be able to issue a refund If you cancel within 24 hours, your money will be stored on your account and may be used towards another appointment in the future. Should you cancel within 12 hours of your spa day or treatment there will be no refund.